To request an urgent appointment for today or tomorrow (Monday to Friday)
- Please phone or visit the surgery at 8am for morning clinic appointments and 3pm for afternoon clinic appointments. This is a first come first served basis.
When you get in touch, we’ll ask what you need help with. We will use the information you give us to choose the most suitable health professional to help you.
To request a routine appointment:
- Phone us Monday to Friday, 8.00am to 6.30pm
- Visit the surgery and speak with a receptionist. We are open Monday to Friday, 8.00am to 6.30pm
- Use the NHS App to book a Nurse Long term Condition review appointment (Diabetes, Athma, COPD, Hypertension) or Cervical Smear Test
Nurse Appointments
Online bookable appointments with our Nurse using the NHS app for:
- Ddiabetes, Asthma, COPD, hypertension annual reviews
- Cervical smears
- ECG and PIL checks.
Extended Access
We are improving access to general practice: evening and weekend appointments are now available.
Patients who are registered at this practice can now book an appointment to see another GP at another surgery nearby (including Saturday and Sunday). You will be required to consent to your medical record being shared with another GP.
We currently have appointments at Rainham Healthy Living Centre, Lordswood Healthy Living Centre, Rochester Healthy Living Centre, Balmoral Gardens and Woodlands Family Practice. Talk to the practice receptionist to find out more about booking an appointment.
Cancelling or changing an appointment
If you can not make your appointment let us know as soon as you can so another patient can book the appointment time. You can cancel or change your appointment:
- Phone us. Check our opening times
- Visit the surgery and speak with a receptionist. Check our opening times
- If we have your mobile number you will receive a text message reminder for an appointment. You can cancel your appointment using the information in this text message.
- If you have booked an appointment through Patient Access or the NHS App you can also cancel it through the same method.
If you need help when we are closed
- Use NHS 111 online (111.nhs.uk) or call 111. 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.
- Out of hours information
- If it’s a life-threatening emergency call 999.
Telephone Advice
Some medical problems can be dealt with adequately over the telephone. You can book a telephone consultation any day for advice. Please ring as early as possible on the day you need the telephone consultation. We will tell you the time you will need to ring the surgery for your telephone consultation.
Home Visits
Patients who are too ill or frail may request a home visit during surgery hours. If you can get to the surgery please do so. The facilities available at the surgery means the doctor can make a better assessment of your problem.
Home visits are based on clinical need, therefore if the doctor feels you do not need a home visit, then the visit will be declined. Not all problems need a home visit and it may be more appropriate to give advice over the telephone on how to manage your condition.
Telephone before 10.30am if a visit is needed that day. This allows the doctor to make adequate provisions for the visit. Please give the receptionist as much information as possible. The doctor will often call you back to learn the problem.
Please remember that several patients can be seen at the surgery in the time it takes to do a home visit.