Comments & Suggestions
We are happy to accept and consider comments and suggestions from our patients. Please present your views in writing at reception or use our suggestion box.
Have you any compliments, comments or suggestions, concerns or complaints?
We want to hear about them.
We aim to provide patients with the best care we can. If you have any compliments, comments/suggestions, concerns or complaints about our service, we want to hear about it.
We would encourage you to contact the surgery either in writing or via email addressed to the Practice Manager. The email address to use is kmicb.napierroadsurgery@nhs.net
We always try to provide the best services possible, but there may be times when you feel this has not happened. If you have any comments and suggestions to make please feel free to use the suggestion box based in the main waiting room.
Complaints
If you have a complaint to make, please don’t be afraid to say how you feel. We welcome feedback to help us improve our standard and you will not be treated any differently because you have complained. We will endeavour to put right anything that has gone wrong.
To make a formal complaint write to the Practice Manager. Or speak to a member of staff. If they can they will try to resolve any problem you have.
If you don’t wish to complain direct to the practice then the route in the first instance should be NHS England. If you are not happy with their response from NHS England then the next step is to contact the Ombudsman
Alternatively you have the right to approach
South East Complaints Hub
NHS Frimley ICB
Aldershot Centre for Health
Hospital Hill
Aldershot
Hampshire
GU11 1AY
Phone number: 0300 561 0290
Email address: Frimleyicb.southeastcomplaints@nhs.net
Ombudsman
Parliamentary and Health Service Ombudsman
Millbank Tower
Millbank
London
SW1P 4QP
Helpline: 0345 015 4033
Website www.ombudsman.org.uk
NHS UK for complaints to other NHS organisations
Website www.nhs.uk/nhsengland/complaints
Complaints Procedure
Download our complaints procedure (DOCX, 23KB)