CPCS selfcare

Age UK

Befriending
Carers relief service
Community foot care
Dementia services
Homecare services
Meal delivery service
The welfare fund
Daily Living aids
Good day calls
Handy van and gardening services
Day services

01634 572616

www.ageuk.org.uk/medway

Bereavement Services - CRUSE

Helpline
Local support services
One to one support
Support children and young people

Call helpline 0800 808 1677

www.cruse.org.uk/get-support

British Red Cross

Cost of living support
Mobility support (including wheelchair hire)
Refugee services
Emergencies in the UK
International services
Free mental health services

www.redcross.org.uk/get-help

Carer’s Support

Carers
Unpaid carers
Young carers
Online support

www.carersfirst.org.uk/medway/welcome

Community Pharmacy Consultation Service (CPCS)

acne, spots and pimples
allergic reaction
ankle or foot pain or swelling
arm pain or swelling
athlete's foot
bites or stings, insect or spider
blisters
cold or flu
constipation
cough
diarrhoea
earache, ear discharge or ear wax
eye, red or irritable
eye, sticky or watery
hair loss
headache
hip, thigh or buttock pain or swelling
knee or lower leg pain or swelling
lower back pain
lower limb pain or swelling
mouth ulcers
rectal pain, swelling, lump or itch
shoulder pain
skin, rash
sleep difficulties
sore throat and hoarse voice
tiredness (fatigue)
toe pain or swelling
vaginal discharge
vaginal itch or soreness
vomiting
wound problems – management of dressings
wrist, hand or finger pain or swelling.

Use the Local Services Referral Tool within EMIS

Continence Service

stress urinary incontinence - leaking urine when you laugh, cough, sneeze or with exertion, for example, walking or running
urgency - the feeling of urgently wanting to go to the toilet that is difficult to put off
urge urinary incontinence - urgently wanting to go to the toilet and then leaking urine before you get there
frequency - needing to go to the toilet more than six to eight times over a 24 hour period
overactive bladder (OAB) syndrome - urgency and frequency, with or without incontinence (urine leakage)
recurrent urine infections appliances - we can assist with appliances/fitting of appliances
prolapse - this is the dropping down of one of your pelvic organs causing a feeling of heaviness or a bulge from the vagina or back passage
faecal urgency - problem of needing to open your bowels without much warning
constipation - hard stools, infrequent opening of your bowels, the feeling of straining, and sometimes feeling like you can’t completely empty your bowels
faecal incontinence - this is an inability to control wind or stool resulting in leakage - this can also be associated with urgency
problems following a prostatectomy - after having this procedure the pelvic floor musculature and nerve supply can affect urinary leakage, anal incontinence, erectile dysfunction.

Self-referral form on main page of website www.kentcht.nhs.uk/service/continence-service

Exclusion criteria: Patients with sudden onset frequency / urgency or urinary tract infection, haematuria (blood in urine) or urinary retention, recently altered bowel habit or faecal impaction, prolapse beyond the introitus or abnormal bleeding. Patients with Pelvic Girdle Pain / Symphysis Pubis Dysfunction (SPD) /diastasis recti should be signposted to MSK physiotherapy.

Patients who require an updated continence assessment or who require advice/guidance regarding obtaining continence products should contact their local District nursing team or GP.

Counselling – Medway Talking Therapies

Low mood or depression
Anxiety
Stress
Panic
Phobias
Trauma
Bereavement and loss
Relationship difficulties
Family problems

Self-referral form on website www.everyturn.org/talking-therapies/locations/medway

Dementia Support - MCH

offer short term support and home treatment for challenging behaviour and physical problems such as infection or after a fall where emergency services are not required
assess a patient's current physical and mental health needs
support carers and enhance their skills
support early discharge of patients admitted to Medway Maritime Hospital or KMPT by managing the patient at home and supporting the carer
signpost to other services when necessary
provide training and support in managing dementia and acute exacerbation of the condition to community nursing teams and care homes

Referral criteria

The dementia support team will be available to adults with a diagnosis of dementia or who are in the process of a diagnosis being made.

Patients must also be registered with a Medway GP.

Referrals can be made by a GP, health professional or carer.

Refer for dementia crisis support online

www.medway.gov.uk/directory_record/279140/dementia_support

email: MEDCH.customercare@nhs.net

Dementia Support – Admiral Nursing DIRECT

Admiral Nursing DIRECT is a national helpline and email service provided by Dementia UK which is for family and professional carers, people with dementia and those worried about their memory.

Admiral Nurse service in Medway is provided by Medway Community Healthcare in partnership with Dementia UK.

Admiral Nurses are specialist dementia nurses who give expert practical, clinical and emotional support to families living with dementia to help them cope.

To be referred to this service please contact Medway Community Healthcare, Dementia Support Service on 01634 382 080.

Admiral Nursing DIRECT helpline 0845 257 9406 or emailing direct@dementiauk.org.

www.medway.gov.uk/directory_record/279033/admiral_nursing_direct

Dental - emergencies

Out of hours emergency dental service is known as DentaLine and is for dental emergencies and urgent symptoms during evenings, weekends or bank holidays. To contact the service, you should call on 01634 890300 for an assessment, advice and to arrange an appointment for that session if necessary. Patients should contact their own dentist for dental emergencies during practice opening hours.

Our call centre is open: Monday to Sunday from 6.00am to 10.55pm and Saturday, Sunday and Bank Holidays from 8.30am to 1.25pm

If you meet our acceptance criteria an appointment may be offered, but if daytime care is felt to be more appropriate, you will be advised. Treatment provided by DentaLine prevents deterioration in a patient's oral health or will give temporary control of pain. After treatment, patients are still required to return to their own dentist, or join the list of a dental practice, for a new course of treatment to permanently resolve their dental need. Our service accommodates patients who have the following dental symptoms:

haemorrhaging (bleeding from the mouth);
trauma - Following a recent Accident or injury;
severe facial swelling (affecting the airway or eye);
sudden onset of acute pain not relieved by over-the counter pain killers.

01634 890300

If you require additional information on accessing urgent, emergency or routine dental care, please contact the Kent helpline - 0300 123 4412.

www.medwaycommunityhealthcare.nhs.uk/our-services/a-z-services/dental-emergency

Drug and Alcohol services – Turning Point

Detox and rehabilitation services for 18 years +
Needle exchange
Relapse prevention

Self-referral or via other agency, please email medwayreferrals@turning-point.co.uk

www.turning-point.co.uk/services/medway

Ear Irrigation services

Ear syringing by a trained professional is recommended by the National Institute of Clinical Excellence as a safe and effective method of ear wax removal. Syringing is suitable for any age but please call to discuss if the patient is under 10 years of age.

Telephone 07837 408864 to book Medway & Maidstone Ear Syringing

First contact Physio - PCN

Inclusion Criteria

All soft tissue injuries, sprains, strains or sport injuries
Arthritis – Any joint
Possible muscles, ligaments, tendons or bone injuries ( Tennis elbow, Carpel tunnel syndrome, ankle sprains)
Spinal pain including lower back pain, mid-back pain and neck pain
Spinal-related I arms or legs, including nerve symptoms (e.g Pins and needles or numbness)
Post-orthopedic surgery

Use the Local Services Referral Tool within EMIS

Exclusion Criteria

Acutely unwell
Children under 16 (However I am happy to see children from 9+ of it is a sporting injury)
Medical management of rheumatoid conditions
Women’s health, antenatal and postnatal problems
House-bound patients
Medication reviews for non-MSK conditions
Neurological / Respiratory conditions
Headaches
Acute mental health crises
Patients who do not want to see an FCP

Lifestyle – Healthy Living for people with Type 2 Diabetes

Healthy Living for people with type 2 diabetes: direct GP practice and self-referral routes now available

People living with type 2 diabetes and their carers can now self-refer via the Healthy Living NHS website. GP practices can continue to refer patients via a referral form, which is available on Ardens systems under diabetes templates, other GP systems may need to upload it manually.

Healthy Living is a web-based structured education programme that provides self-management information to people living with type 2 diabetes and supports improved health and wellbeing.

Self-referral: healthyliving.nhs.uk

Lifestyle – One You Kent

Lifestyle advisers - If you want support to boost your motivation or kick-start some lifestyle changes, we can help YOU.
Weight loss - Ready to lose weight? We can support YOU.
Physical activity - Want to get active? We can support YOU.
Smokefree - Take your first steps to a smoke free future.
Health walks - Short, local walks designed to help you get active and meet new people.
NHS Health Checks - A free, simple check that could save your life!
Expert Patient Programme - Helping you to regain your independence, manage everyday situations and boost your wellbeing if you're living with a long-term condition.
General health and wellbeing - find more ways to stay physically and mentally well.

Self-referral: www.kent.gov.uk/social-care-and-health/health/one-you-kent

Maternity

Pregnancy and to book midwife services

Self-refer: www.medway.nhs.uk/services/self-referral-forms.htm

Mental Health Nurse

Mental Health Support

The helpline is a telephone service available to adults (aged 18 and over) in Kent and Medway who are concerned about their mental health, or the mental health of a friend or relative, and need urgent help.

If you are working with someone who you believe urgently requires specialist mental health care or treatment from KMPT you can refer them to the Urgent Mental Health Helpline for a triage call. If it is not urgent (needing a response within 72 hours), routine referrals should be made by the individual’s GP to the appropriate community service.

Self-referral: 0800 783 9111

www.kmpt.nhs.uk/information-and-advice

Mental Health Support – Children & Young person

You can contact the Kent and Medway Children and Young People’s Mental Health Service provided by North East London Foundation Trust (NELFT). They offer emotional wellbeing and mental health support to children and young people

If in crisis call their 24-hour Single Point of Access on 0800 011 3474.

www.kmpt.nhs.uk/information-and-advice

Minor Eye Clinic Service (MECS)

Conditions covered by the service are as follows:

Sudden or recent reduction in vision in one or both eyes
Red eye(s) or eye lids
Pain and/or discomfort in the eyes, around the eye area or temples
Recent onset or sudden increase of flashes and/or floaters in one or both eyes (appears like a fly, black specks or a cobweb moving across your vision)
Mild trauma, for example a scratch to the outer surface of the eye(s) or lids(s)
Suspected foreign body in the eye
Dry eye
Significant recent discharge from or watering of the eye
Trichiasis (in growing eyelashes)

Self book - You can contact any of the approved opticians yourself and ask to make a MECS appointment.

pekm.co.uk/patient-information-north-kent

Sexual Health

Contraception
Chlamydia
Gonorrhoea
Unprotected sex
Infection
Worries about HIV
Services for under 25’s
STI’s

03001231678

Contraception and STI advice can text 07401302946

www.cloverstreet.nhs.uk

Termination services

Marie Stopes

0345 300 8090

www.msichoices.org.uk

Urgent Treatment Centre

sprains and strains
suspected broken limbs
minor head injuries
cuts and grazes
bites and stings
minor scalds and burns
ear and throat infections
skin infections and rashes
eye problems
coughs and colds
feverish illness in adults
feverish illness in children
abdominal pain
vomiting and diarrhoea
emergency contraception

Via 111 (patient to phone)

www.medway.nhs.uk/in-an-emergency

Vasectomy services - Marie Stopes

Phone GP to get a referral for a MSI UK vasectomy treatment;

GP will need to fill out a referral form and send it to us;

Alternatively GP may wish to refer using the NHS eReferral system. If so, they will issue a Unique Booking Reference Number (UBRN) and password so that you can call us to book an appointment.