Skip to main content
  • Language
    • Afrikaans
    • Albanian
    • Arabic
    • Armenian
    • Azerbaijani
    • Basque
    • Belarusian
    • Bengali
    • Bulgarian
    • Catalan
    • Chinese (Simplified)
    • Chinese (Traditional)
    • Croatian
    • Czech
    • Danish
    • Dutch
    • Esperanto
    • Estonian
    • Filipino
    • Finnish
    • French
    • Galician
    • Georgian
    • German
    • Greek
    • Gujarati
    • Haitian Creole
    • Hebrew
    • Hindi
    • Hungarian
    • Icelandic
    • Indonesian
    • Irish
    • Italian
    • Japanese
    • Kannada
    • Korean
    • Lao
    • Latin
    • Latvian
    • Lithuanian
    • Macedonian
    • Malay
    • Maltese
    • Norwegian
    • Persian
    • Polish
    • Portuguese
    • Romanian
    • Russian
    • Serbian
    • Slovak
    • Slovenian
    • Spanish
    • Swahili
    • Swedish
    • Tamil
    • Telugu
    • Thai
    • Turkish
    • Ukrainian
    • Urdu
    • Vietnamese
    • Welsh
    • Yiddish
  • Text Size
    • Increase Text Size
    • Decrease Text Size
    • Reset Text Size
Napier Road Surgery Providing NHS services
Providing NHS services
Search
Show Main Menu
  • Home
  • Appointments
  • Prescriptions
  • Services
    • Carers
    • Change Of Details
    • Clinics
    • Community Pharmacy
    • Fit Notes & Sick Notes
    • Health Visiting Service
    • Home Blood Pressure Diary
    • Join the Surgery
    • Local Health Services
    • Non-GP/NHS work
    • Online Services
    • Test Results
    • Travel Vaccinations
    • Who Should I See?
  • Surgery Information
    • Doctors and Staff
    • Integrated Care Board / Commissioner
    • News
    • Comments & Complaints
    • Friends & Family Test
    • Patient Participation Group
    • Practice Area Map
    • Policies
    • Times & Out Of Hours
  • Information & Advice
    • NHS vaccinations and when to have them
    • Why vaccination is important and the safest way to protect yourself - NHS
    • NHS vaccinations and when to have them - NHS
    • Cervical Smear Screening
    • COVID-19 & Flu
    • Diabetes
    • Find your NHS number
    • Health A-Z
    • Live Well
    • Local Health Services
    • Mental health
    • Medicines A to Z
    • Mental Health
    • NHS 111 Online
    • Useful Links
  • Contact Us
Home > Practice Charter

Practice Charter

Your Doctor's Responsibilities

  • To treat you with respect and courtesy at all times.
  • To treat you as an individual, and to discuss with you the care and treatment we can provide.
  • To give you full information on the services we offer.
  • To give you the most appropriate care by suitably qualified staff.
  • To provide you with emergency care when you need it.
  • To refer you to a consultant acceptable to you when necessary.
  • To give you access to your health records, subject to any limitations in the law.

Your Responsibilities As A Patient

  • To treat all staff with respect and courtesy at all times.
  • To tell us if you are unsure about the treatment we are offering you.
  • To ask for a home visit, only when the patient is unable to attend the medical centre through illness or infirmity.
  • To request such a visit if at all possible before 10.00am.
  • To ask for an out-of-hours visit only when necessary.
  • To keep your appointments and contact the medical centre in advance if you cannot.
  • To be punctual for appointments, and to make a separate appointment for each member of the family wishing to see the doctor.
  • Not to expect a prescription from every consultation with a doctor. There may be other options for treatment.
  • To take medicines according to the instructions and to only ask for a repeat prescription if you need one.
  • To let us know when you change your address or telephone number.

Last Updated 17 Jul 2024

Share

  • Print
  • Facebook
  • Bluesky
  • X (Twitter)
  • LinkedIn
Local Services
Advertise Your
Business Here

Site

  • Sign In
  • Sitemap
  • Back To Top

About

  • Disclaimer
  • Website Privacy
  • Website Accessibility
  • Cookies
  • Content Attribution

Contact

Napier Road Surgery

151 Napier Road, Gillingham, Kent, ME7 4HH

  • (01634) 580480
  • kmicb.napierroadsurgery@nhs.net
© Neighbourhood Direct Ltd  2025
Website supplied by Oldroyd Publishing Group

Loading...

Local Services
Advertise Your
Business Here